Welcome to Joanne Adventures. By accessing or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking.
All bookings must be made through our official communication channels. A booking is considered confirmed only after receiving a deposit or full payment, along with confirmation from our team at Joanne Adventures. Availability remains subject to change until confirmation is issued.
A deposit is required to secure your booking, with the remaining balance payable before the start of your trip. Payment details and timelines will be shared during the booking process. Failure to complete payment within the given timeframe may result in cancellation.
Cancellations must be submitted in writing. Refunds, where applicable, will depend on the timing of cancellation and any third-party costs already incurred. Certain services, such as permits, flights, or special arrangements, may be non-refundable.
Joanne Adventures reserves the right to modify itineraries due to weather conditions, safety concerns, government regulations, or unforeseen circumstances. Any changes will be made in the best interest of travellers, with suitable alternatives provided whenever possible.
It is the traveller’s responsibility to ensure all required documents are valid, including passports, visas, and health certificates. Joanne Adventures is not responsible for any issues arising from incomplete or incorrect documentation.
Some tours, especially trekking and safari experiences, require a reasonable level of physical fitness. By booking, you confirm that you are medically and physically fit to participate. Any existing medical conditions should be disclosed in advance.
While every effort is made to ensure a safe and enjoyable experience, Joanne Adventures is not liable for any injury, loss, damage, delay, or inconvenience caused by factors beyond our control, including natural events, accidents, or third-party services.
We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, cancellations, personal belongings, and emergency evacuation where necessary.
Accommodation will be provided as outlined in the confirmed itinerary. If any listed property becomes unavailable, a similar standard alternative will be arranged.
Transportation is included as part of our services. While we ensure all vehicles are well-maintained and reliable, delays may occur due to road conditions, weather, or other unforeseen situations.
Travellers are expected to act responsibly and respectfully towards guides, staff, local communities, and fellow travellers. Joanne Adventures reserves the right to remove any participant whose behaviour negatively impacts others or poses a safety risk.
We respect your privacy and handle personal information securely. Any data collected will only be used for booking, communication, and improving our services.
These Terms & Conditions are governed by the applicable laws of the country of operation. Any disputes will be handled in accordance with relevant legal procedures.
By using this website or booking services with Joanne Adventures, you confirm that you have read, understood, and agreed to these Terms & Conditions.
